After Hours

Emergencies are considered to be those conditions that are life-threatening: loss of consciousness, severe bleeding, seizure, respiratory distress, etc. In the case of minor emergencies (lacerations, cuts, mild fractures, sprains), please call our office first for instructions.

SUICIDE & CRISIS HOTLINE - HELP IS AVAILABLE 24/7, CALL 988

24/7 National Suicide Prevention Lifeline 1-800-273-TALK (8255) En Espanol: 1-888-628-9454

24/7 Crisis Text Line: Text HOME to 741-741

Please click the "Is Your Child Sick" link below for resources on how to determine if your child's symptoms can be managed at home, if you need to call your provider, or if your child needs immediate medical care. 

After-Hours Care & Nurse Triage

Shine Pediatrics partners with Anytime Pediatrics, an experienced pediatric nurse triage service, to provide dependable clinical guidance to our established patients when our office is closed.

After-Hours Nurse Triage Hours

Weekdays: 5:00 PM–8:00 AM

Saturday: 12:00 PM through Monday at 8:00 AM

***coverage also on scheduled office Holidays and Inclement Weather***

When you call after hours, a trained pediatric nurse will listen to your concerns, provide supportive-care guidance, help determine how urgently your child may need to be evaluated, and recommend appropriate next steps. When additional medical guidance is needed, the nurse will connect you with the Shine Pediatrics provider on call, ensuring our medical team remains closely involved in your child’s care.

To reach the on-call team after hours, call our main office number and your call will be directed to the appropriate service. 

Please reserve after-hours calls for urgent or time-sensitive medical concerns. Routine questions, appointment scheduling, prescription refills, and other non-urgent requests should be addressed during regular office hours. For non-urgent needs, you may send a message to your provider through the online patient portal, and your message will be addressed within 48 business hours.

When practical, we encourage families to review our “Is Your Child Sick?” website resources before calling. These resources provide guidance for many common childhood illnesses and symptoms.

After-Hours Call Billing

After-hours calls that include medical assessment, advice, or triage may be submitted to your insurance using telephone assessment codes 98966, 98967, or 98968, depending on the length of the call.

Our expectation is that families will have no more than a $25 out-of-pocket cost per call for this service. Ultimately, your insurance plan determines whether the service is covered and what amount, if any, is considered patient responsibility. Shine Pediatrics will follow your insurer’s determination and applicable insurance requirements.

For life-threatening emergencies, call 911 or seek emergency medical care immediately.